Getting ready...
Before we begin, please tell us where you work:
All four are needed before you can start. They are used to group answers, never to identify you.
Everyone who works for the Royal Borough of Greenwich is invited to have a conversation with LILY, our AI partner.
The chat takes around 25 minutes and is anonymous. You can end the call at any point and download a copy of what you said at the end.
LILY can talk to up to 300 people at once. If it's busy and you have to wait you can type your answers instead. You will be asked the same questions, and you won't have to wait.
This site uses one strictly necessary cookie, set only when you sign in with your Microsoft account.
Set by Azure Static Web Apps when you authenticate via Microsoft. This session cookie keeps you signed in and is required for private agents to function. It is not used for tracking or advertising.
Strictly necessary cookies are exempt from consent requirements. No other cookies are set by this site.
For full details on how we handle your data, see our Privacy notice.
If you would rather not use the AI interview, you can take part another way, such as an in-person conversation with a member of the team. Your contribution counts the same either way.
To arrange one, contact Hear-From-Staff@royalgreenwich.gov.uk.
Lily is an AI interviewer. This is a confidential conversation about your job at the Royal Borough of Greenwich: what works, what gets in the way, and what would help. It takes around 25 minutes and happens in work time. You can end the call at any point.
You will be asked for your directorate, service line and seniority. These group the answers so we can see patterns across the Council. They are not used to identify you.
You can speak to Lily or type to it, whichever you prefer. Both cover the same ground. There are no right or wrong answers — your honest perspective is what matters.
Treat it like a normal conversation and ask for what you want. You can:
Lily is AI and will sometimes get things wrong. Correct it or repeat yourself if it does.
Your responses are anonymous. We do not ask for your name. We combine and analyse conversations from across the Council and reports findings as overall themes and patterns only. No individual responses will ever be shared.
Please avoid naming colleagues, and do not share details about residents or service users. Lily will remind you if needed. If you do share something identifying, you can say “please disregard what I just said” at any point.
Where you refer to yourself or others in an identifying way, we will take reasonable steps to remove that information before reporting.
At the end of your conversation you will be given the option to download your transcript, delete your conversation or request a correction.
To exercise your data rights, or to ask any questions, contact: info@newtonimpact.com.
For full details on how your data is handled, see the Privacy notice in the footer.
Participation is entirely voluntary. There are no negative consequences for declining or withdrawing.
This survey is intended to gather feedback about colleagues' experiences of working at the Council, including what is working well and where improvements can be made. Your feedback will help us identify themes, trends, and opportunities for organisational improvement.
This survey and any feedback you provide are strictly anonymous and are not designed to raise, investigate, or resolve individual matters or concerns. If you have a concern that requires action, please raise it through the appropriate channels (some specific links are below but there is much more detail available through the Intranet and RBG websites) or by speaking with your line manager or the HR advisory service.
Employee Assistance Programme (EAP): free, confidential support for work and personal issues, 24 hours a day.
Other 24-hour support:
The council's Dignity at Work policy covers discrimination, harassment and victimisation.
You'll find both on the intranet under Behaviours and Values.
Contact the HR Advisory Service for assistance at:
You can also contact the EAP on 0808 196 1441 who can support you.
If you think an adult is at risk of abuse or being abused, contact Greenwich Adult Social Care:
Contact Greenwich Children's Services:
If you work with children and families, you can also make an agency referral using the inter-agency referral form on the council's ‘Report your concerns about a child’ page.
You can find further details of the Council's policies and reporting procedures on the Intranet or on the RBG website.
Please confirm the following before your conversation with Lily begins.
Newton Consulting Limited acts as data processor for the organisation that commissioned this programme.
Once your conversation is complete, you will see options to:
You can also exercise these rights at any time: sarah.dasilva@newtonimpact.com
Newton Consulting Limited, registered in England and Wales, acts as data processor on behalf of the Client (data controller). Contact: sarah.dasilva@newtonimpact.com • 2 Kingston Business Park, Abingdon, OX13 5FE • 01865 601300
Newton uses an AI voice agent to gather honest, independent perspectives, identify themes, and produce aggregated, anonymised analysis to inform decisions within the commissioning organisation. Your data will not be used for any other purpose without your consent.
You are not required to provide your name or any identifying information. Where you refer to yourself or others in an identifying way, Newton will take reasonable steps to anonymise that information before reporting.
You are under no obligation to share special category data (e.g. health, ethnicity, religious beliefs). If you choose to, your consent is inferred from your decision to participate.
This conversation is powered by ElevenLabs, using their EU data residency workspace. Your speech is processed within the EEA to generate the transcript, and the audio is not retained. Transcripts are stored within the EEA. ElevenLabs acts as a sub-processor under a data processing agreement with Newton. Conversation data is never shared with the Client in raw or individually identifiable form.
No audio recording is retained. Transcripts will be securely deleted following the conclusion of the programme. Aggregated, anonymised analysis may be retained for longer as it does not constitute personal data in law.
You have the right to access, correct, erase, or restrict processing of your data; to object to processing; and to withdraw consent. Contact sarah.dasilva@newtonimpact.com. We aim to respond within one month. You may also complain to the ICO at ico.org.uk or 0303 123 1113.
Participation is entirely voluntary. You may stop at any time, decline to answer any question, and request deletion of your data. There are no negative consequences for declining or withdrawing.
No automated decisions with legal or significant effects will be made from your responses. AI facilitates the conversation and generates a transcript only; all meaningful analysis is drawn by Newton's human consultants.